One of the most beautiful places in the Brazilian Northeast, the city of Natal, capital of Rio Grande do Norte, also known as the city of sun and by having the purest air in the American continent.
Located at Via Costeira, on Ponta Negra beach, the hotel combines the charm and sophistication of one of the most desired addresses in the city and a modern and elegant structure of over 30 thousand square meters by the sea, with several leisure activities and gastronomic options. A perfect place to enjoy the tranquility, comfort and pure pleasure of the Potiguar coast. For the use of our parking lot, a daily fee of 30 reais is charged (1-hour tolerance).
MISSION
Provide personalized accommodation to our customers, with the best services and products that an All Inclusive Premium Resort can offer, providing memorable experiences that make the guest be delighted with our Resort. That way, he'll want to come back and refer us to other friends, relatives and colleagues.
VISION
Being the All Inclusive Premium Resort a reference in Brazil and perhaps in the world, through the Premium quality of our services, our products offered and the close relationship with our internal and external customers, commercial partners and suppliers.
VALUES
Ethics – perform services in an integral manner, meeting legal and customer requirements.
Transparency – promote accountability to guests and other interested parties.
Quality – deliver the best services and premium products, so that guests are even more delighted.
Profitability – Maintain the high standard of services and premium products, without forgetting the financial return.
Commitment – Feeling of part of the whole of our “Dream Team of the Brazilian hotel industry” towards the needs of our customers, since they are the ones who effectively pay the salaries.
Social and environmental sustainability – Social development and environmental preservation of the surroundings, since environmental actions and programs are carried out by the Resort.
“Cleaning as you go” – Leading for example: responsibility of each employee (regardless of whether they are cleaning or not) for keeping the environment clean and organized in any part of our resort , that is: collection of bottles, cans, paper on the floor, glasses, dishes, trays and other debris and garbage in general.
Security of services – Ensure that the environments are always disinfected, promoting biosecurity for everyone in the Resort.
INTEGRATED MANAGEMENT SYSTEM POLICY
Ocean Palace determines its SGI Policy as follows:
"Ocean Palace, an All Inclusive Premium resort in the Brazilian Northeast, providing services of Accommodation, Food & Beverages, Sports & Leisure and Events, has an Integrated Management System Policy - Quality and Environment – integrate the well-being of customers and guests and the protection of the environment, by meeting customer requirements, environmental legal requirements and other requirements applicable to the business, with pollution prevention actions and the pursuit of continuous improvement of its Integrated Management System, seeking:"
- Customer satisfaction;
- Good occupancy rates of housing units;
- Reduction of water use;
- Reduction of energy use;
- Improved waste management;
- Reduction in the use of natural gas.
