MISSION

Provide personalized accommodation to our customers, with the best services and products that an All Inclusive Premium Resort can offer, providing memorable experiences that make the guest be delighted with our Resort. That way, he'll want to come back and refer us to other friends, relatives and colleagues.

VISION

Being the All Inclusive Premium Resort a reference in Brazil and perhaps in the world, through the Premium quality of our services, our products offered and the close relationship with our internal and external customers, commercial partners and suppliers.

VALUES

Ethics – perform services in an integral manner, meeting legal and customer requirements.
Transparency – promote accountability to guests and other interested parties.
Quality – deliver the best services and premium products, so that guests are even more delighted.
Profitability – Maintain the high standard of services and premium products, without forgetting the financial return.
Commitment – Feeling of part of the whole of our “Dream Team of the Brazilian hotel industry” towards the needs of our customers, since they are the ones who effectively pay the salaries.
Social and environmental sustainability – Social development and environmental preservation of the surroundings, since environmental actions and programs are carried out by the Resort.
“Cleaning as you go” – Leading for example: responsibility of each employee (regardless of whether they are cleaning or not) for keeping the environment clean and organized in any part of our resort , that is: collection of bottles, cans, paper on the floor, glasses, dishes, trays and other debris and garbage in general.
Security of services – Ensure that the environments are always disinfected, promoting biosecurity for everyone in the Resort.

INTEGRATED MANAGEMENT SYSTEM POLICY

Ocean Palace determines its SGI Policy as follows: "Ocean Palace, an All Inclusive Premium resort in the Brazilian Northeast, providing services of Accommodation, Food & Beverages, Sports & Leisure and Events, has an Integrated Management System Policy - Quality and Environment – integrate the well-being of customers and guests and the protection of the environment, by meeting customer requirements, environmental legal requirements and other requirements applicable to the business, with pollution prevention actions and the pursuit of continuous improvement of its Integrated Management System, seeking:"

Some of the sustainable practices adopted by Ocean Palace:

• Garbage Recycling Program
• Water reuse program
• Towels and bed linen reuse program (guest option)
• Energy Saving Awareness Program
• Automation in rooms, save with just one click
• Environmental risk and emergency management
• Preventive maintenance to prevent leakage and malfunction of faucets and valves
• Environmental education and social communication
• Management and final disposal of liquid effluents and solid waste
• Involvement of employees in lectures and practices on the rational use of natural resources, environmental risks and emergencies
• Search and preference for suppliers of products that perform their activities in a way that does not harm the environment and that will preserve it
• Prioritization for the acquisition of electronic equipment with low energy consumption
• Using energy efficient light bulbs
• Faucet and shower flow reducer
• Toilet with attached box and two flush options

Social Actions in Local Communities:

• Ocean Palace has had several social actions since its implementation, mainly with the local community. Our recyclable waste is donated to COOCAMAR - Cooperativa de Catadores Coleta Seletiva RN

* REV 23/2022